Multi-Factor Authentication (MFA)

What is MFA?

MFA is Multifactor Authentication.  It requires an additional check beyond just a password to verify you are who you say you are.  It is usually a numeric code delivered to you via an app on your phone, a text message, phone call to another phone, alternate email address or security questions.

Step by step instructions:

1. To enroll and have MFA enforced Faculty/Staff go to, Students go to then click on Enroll Multi-Factor Authentication.

2. After enrolling it will take up to 60 minutes for replication to take place.

3. On a computer enter the URL and sign into the Central College portal and select Next

4. From here you can choose different methods to authentication.

a. Microsoft Authenticator app
b. Phone
c. Office phone

If you prefer to use the Microsoft Authenticator app skip to Step 9.
If you prefer to get a text code or phone call to authenticate click the link, I want to setup a different method.

5. Select Phone from the drop-down list, and then select Add.

6. Enter your phone number and the method of contact then select Next.

7. If you selected Text me a code, enter the code that was texted to your phone. If you selected Call me, answer the call for instructions.

8. Select Next, Next, Done.

You can go to My Security info site,, anytime to change or add a sign-in method.

9. If you choose the Authenticator app, download and install the Microsoft Authenticator app on your mobile device and then select Next

10. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device

11. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account and then select Work or school account.

12. On your computer, return to the Set up your account page and select Next. The Scan the QR code page appears.

13. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account

The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can’t read the code, you can select the Can’t scan the QR code link. On your computer, note the Code and URL information on the Scan the QR code page. In the Microsoft Authenticator app select ENTER CODE MANUALLY. Type in the Code and URL then select Finish

14. Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.

15. Approve the notification in the Microsoft Authenticator app, and then select Next.
Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

You can go to My Security info site,, anytime to change or add a sign-in method.

For iPhone users:

If you have an iPhone and are using the Mail app to access your Central email, make sure your phone is running iOS 12 or newer. (If your phone cannot run iOS 12 or higher, then you should install the Outlook app for your Central email.) After setting up MFA, remove and re-add your Central account by going through the following steps:

1.  Go to Settings

2.  Select Mail OR Passwords and Accounts

3.  Select your account, scroll to the bottom and select Delete Account.

4.  Go back to Settings and select Mail OR Passwords and Accounts. Choose Accounts, Add Account.

5.  Select Microsoft Exchange. Enter the email address and password and Sign In

If you need help contact the ITS HELP DESK @ 641-628-7010 / email / stop by the ITS Help Desk located in Lower Level of Douwstra 4B.

Extra Information

What is MFA?

Install Microsoft Authenticator app.

Add School/Work account to Authenticator app.

QR Code doesn’t work manually add an account.

Edited: 10/29/2020